GENERAL INFORMATION
What is Doctor Silver Ion?
Doctor Silver Ion manufactures health care and wellness products designed for bedridden and intensive care patients using silver ion and biopolymer chitin technology.
What are the main benefits of your products?
Our products are effective against viruses, bacteria, fungi, and eczema. They are gentle on sensitive skin and provide moisturizing and healing benefits.
What types of products do you offer?
We offer Antibacterial Body Cleaning Towels, Body Cleaning Gloves, Antibacterial Perineal Cleaning Towels, Antibacterial Shampoo Caps, Ion Liquid Barriers, and Antibacterial Masks.
How do your products work?
Our products use silver ions to disrupt the membranes of microorganisms, causing their death, and biopolymer chitin to create a protective barrier on the skin.
Are your products safe for sensitive skin?
Yes, our products are designed to be gentle on sensitive skin and do not contain alcohol, parabens, SLS, or SLES.
PRODUCT USAGE
How do I use the Antibacterial Body Cleaning Towel?
Use the towel to wipe the body, focusing on areas that need cleaning. Each towel is enriched with a formula that includes aloe vera, vitamins, and papaya extract.
What are the benefits of using the Body Cleaning Gloves?
They provide a convenient way to clean and protect the skin, enriched with pure water, aloe vera, and vitamins to maintain skin moisture.
Can the Antibacterial Perineal Cleaning Towel be used for sensitive areas?
Yes, it is designed specifically for the sensitive perineal area and helps prevent infections and irritation.
What is the Antibacterial Shampoo Cap and how do I use it?
It is designed to clean hair without water. Place the cap on the head, massage gently, and remove. No rinsing or drying is required.
What is the Ion Liquid Barrier?
It is an antiviral and antibacterial disinfectant developed with silver ion and biopolymer chitin technology, providing effective protection for up to 3 hours.
PRODUCT FEATURES
Do your products contain alcohol?
No, our products do not contain alcohol, making them safe for sensitive skin.
Are your products paraben-free?
Yes, our products are free from parabens.
What is biopolymer chitin?
Biopolymer chitin is a natural substance that creates a protective barrier on the skin, enhancing resistance to bacteria and viruses.
How do silver ions work in your products?
Silver ions disrupt the membranes of microorganisms, causing their death and preventing infection.
Are your products biodegradable?
Yes, our products are designed to be environmentally friendly and biodegradable.
PURCHASING AND AVAILABILITY
Where can I purchase Doctor Silver Ion products?
You can purchase our products through our website or contact our customer service for more information on distributors and dealers near you.
Do you offer international shipping?
Yes, we offer international shipping. Please contact our customer service for more details.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please visit our website for more details on our return policy.
How can I contact Doctor Silver Ion?
You can contact us at 0501 088 72 23, Info@doctorsilverion.com , or visit us at Küçükbalıklı Mah. Küçükbalıklı Cad. No:122/B Osmangazi/BURSA.
Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options. Please contact our sales team for more information.
CUSTOMER SUPPORT
How can I track my order?
You will receive a tracking number via email once your order has been shipped. You can use this number to track your order on our website.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
Can I change my order after it has been placed?
If you need to make changes to your order, please contact our customer service as soon as possible. We will do our best to accommodate your request.
How can I provide feedback on your products?
We value your feedback. You can leave a review on our website or contact us directly via email.
Do you offer any warranties on your products?
Yes, we offer warranties on our products. Please refer to the product details on our website for more information.
HEALTH AND SAFETY
Are your products tested for safety?
Yes, all our products undergo rigorous testing to ensure they meet safety and quality standards.
Can your products be used on children?
Our products are designed for use by adults, especially bedridden and intensive care patients. Please consult with a healthcare professional before using them on children.
What should I do if I experience an allergic reaction to your products?
Discontinue use immediately and consult with a healthcare professional. Please contact our customer service to report the issue.
Do your products have any side effects?
Our products are formulated to be gentle and safe. However, if you experience any side effects, please discontinue use and consult a healthcare professional.
Are your products vegan and cruelty-free?
Yes, our products are vegan and not tested on animals.
ADDITIONAL PRODUCTS
Do you offer any other products?
We are continuously developing new products. Please visit our website for the latest offerings.
Are your products suitable for use in hospitals?
Yes, our products are designed for use in hospitals, nursing homes, and other healthcare settings.
Can your products be used for personal home care?
Yes, they are suitable for both professional and personal home care use.
Do you have any products specifically for wound care?
Yes, our Body Cleaning Gloves and Ion Liquid Barrier are suitable for wound care.
Are your products available in different sizes?
Some of our products are available in different sizes. Please check the product details on our website.
COMPANY INFORMATION
Where is Doctor Silver Ion located?
We are located at Küçükbalıklı Mah. Küçükbalıklı Cad. No:122/B Osmangazi/BURSA.
How long has Doctor Silver Ion been in business?
We have been in the healthcare industry for several years, focusing on innovative solutions for patient care.
What is your mission?
Our mission is to promote health and wellness through innovative, high-quality products that improve the quality of life for bedridden and intensive care patients.
Do you have a sustainability policy?
Yes, we are committed to sustainability and environmentally friendly practices in our production processes.
Are you involved in any charitable activities?
Yes, we support various charitable organizations and initiatives related to healthcare and patient well-being.
TECHNICAL INFORMATION
What is the shelf life of your products?
The shelf life varies by product. Please refer to the packaging or our website for specific information.
How should I store your products?
Store in a cool, dry place away from direct sunlight.
Are your products hypoallergenic?
Yes, our products are formulated to be hypoallergenic.
Do your products require a prescription?
No, our products do not require a prescription.
Can I use your products in conjunction with other medical treatments?
Yes, but please consult with a healthcare professional before use.
ENVIRONMENTAL IMPACT
Are your products eco-friendly?
Yes, we strive to make our products environmentally friendly and sustainable.
Do you use recycled materials in your packaging?
Yes, we use recycled materials whenever possible in our packaging.
How can I dispose of your products responsibly?
Please follow local guidelines for disposing of medical and personal care products.
Do your products contribute to reducing hospital-acquired infections?
Yes, our antimicrobial products help reduce the risk of hospital-acquired infections.
Are your manufacturing processes environmentally friendly?
Yes, we prioritize environmentally friendly manufacturing processes.
CLINICAL INFORMATION
Have your products been clinically tested?
Yes, our products undergo rigorous clinical testing to ensure their safety and efficacy.
Do you have clinical data supporting the effectiveness of your products?
Yes, clinical data is available upon request. Please contact our customer service for more information.
Can your products be used post-surgery?
Yes, our products are suitable for post-surgical care. Please consult with a healthcare professional for specific recommendations.
Are your products recommended by healthcare professionals?
Yes, our products are recommended by many healthcare professionals for patient care.
Do your products support infection control protocols?
Yes, our products are designed to support infection control protocols in healthcare settings.
CUSTOMER TESTIMONIALS
Do you have customer testimonials?
Yes, customer testimonials are available on our website.
Can I share my experience with your products?
Yes, we encourage customers to share their experiences. Please leave a review on our website or contact us directly.
How do your products compare to similar products on the market?
Our products are designed with advanced technology to provide superior protection and care compared to similar products on the market.
Have your products won any awards?
Yes, our products have received various awards for innovation and quality in healthcare.
Do you have any case studies available?
Yes, case studies are available upon request. Please contact our customer service for more information.
ORDERING AND SHIPPING
How long does it take to process an order?
Orders are typically processed within 1-2 business days.
What are your shipping options?
We offer standard and expedited shipping options. Please refer to our website for more details.
Do you ship to PO boxes?
Yes, we can ship to PO boxes.
Can I cancel my order after it has been placed?
If you need to cancel your order, please contact our customer service as soon as possible.
How do I know if my order has been shipped?
You will receive a shipping confirmation email with tracking information once your order has been shipped.
SPECIAL OFFERS
Do you offer any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information.
Do you have any ongoing promotions or discounts?
Please visit our website for information on current promotions and discounts.
Can I sign up for a subscription service?
Yes, we offer subscription services for regular deliveries of our products. Please visit our website for more details.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website.
How can I stay updated on new products and offers?
You can sign up for our newsletter on our website to stay updated on new products, special offers, and company news.
