{"id":15773916,"date":"2024-12-26T12:18:12","date_gmt":"2024-12-26T09:18:12","guid":{"rendered":"https:\/\/doctorsilverion.com\/return-and-cancellation-policy\/"},"modified":"2025-08-01T02:24:31","modified_gmt":"2025-07-31T23:24:31","slug":"return-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/doctorsilverion.com\/en\/return-and-cancellation-policy\/","title":{"rendered":"Return and Cancellation Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Race Interior and Exterior Design San. Tic. Ltd. \u015eti.<\/strong><br\/><strong>Effective Date: 16.10.2024<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">This Returns and Refunds Policy describes the conditions and procedures applicable to product returns and refunds. Our aim is to provide a fair and transparent process while ensuring customer satisfaction.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">1. General Information<\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Company Name<\/strong>: Race \u0130\u00e7 D\u0131\u015f Dizayn San.Tic.Ltd.\u015eti.<\/li>\n\n\n\n<li><strong>Address<\/strong>: Altinova Mah. Fuar Cad. No:61 E Blok K:4 No:4319 Osmangazi\/BURSA, Turkey<\/li>\n\n\n\n<li><strong>Phone<\/strong>: +90 501 088 72 23<\/li>\n\n\n\n<li><strong>Email<\/strong>: <a>info@doctorssilverion.com<\/a><\/li>\n\n\n\n<li><strong>Working Hours<\/strong>: Monday-Friday, 09:00 &#8211; 18:00 Closed on weekends.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">2. Return Policy<\/h3>\n\n<p class=\"wp-block-paragraph\">If you are not completely satisfied with your purchase, you can initiate a return within 14 days from the date of receipt. However, the following conditions apply:<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>Return Eligibility<\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Products must be unused and in their original packaging, labels and accessories.<\/li>\n\n\n\n<li>Damaged, altered or used products cannot be returned.<\/li>\n\n\n\n<li>Some products (e.g. personal use products or special edition products) can only be returned if they are defective or damaged upon delivery.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>Products that cannot be exchanged<\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li>We currently do not make product exchanges. If you want a different product or size, please create a new order.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>Return Process<\/strong><\/h4>\n\n<ol class=\"wp-block-list\">\n<li>Contact us by e-mail at <strong><a>info@doctorsilverion.com<\/a><\/strong> within 14 days of receipt of your order.<\/li>\n\n\n\n<li>Include the following information in your email:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>The product(s) you wish to return<\/li>\n\n\n\n<li>Reason for return (optional but recommended)<\/li>\n\n\n\n<li>Photo for damaged goods (if available)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once we receive your return request, we will provide you with return instructions and a return reference number.<\/li>\n<\/ol>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">3. Shipping Fees<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs belong to the customer.<\/li>\n\n\n\n<li>We recommend that you use a trackable shipping service to ensure that we receive your return.<\/li>\n\n\n\n<li>Note that we are not responsible for lost or undelivered return packages.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">4. Refund Policy<\/h3>\n\n<h4 class=\"wp-block-heading\"><strong>Reimbursement Procedures<\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Refunds are processed upon receipt of the returned product and upon review of compliance with our return conditions.<\/li>\n\n\n\n<li>Once approved, the refund is made using the original payment method.<\/li>\n\n\n\n<li>Once processed, it may take 7-10 business days for the refund to reflect in your account.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>Unreimbursed Products<\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Original shipping charges are not refundable.<\/li>\n\n\n\n<li>Products returned in damaged or used condition are not eligible for a refund.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">5. Important Notes<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Returns sent without prior approval may not be accepted.<\/li>\n\n\n\n<li>If you have any questions regarding returns or refunds, email us at <strong><a>info@doctorsilverion.com<\/a><\/strong> or contact us at <strong>+90 501 088 72 23<\/strong>.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">This Returns and Refund Policy applies to all orders, both domestic and international. By placing an order with <strong>Race \u0130\u00e7 D\u0131\u015f Dizayn San.Tic.Ltd.\u015eti<\/strong>. you agree to this policy. We reserve the right to update or change this policy at any time without notice.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Thank you for shopping on our site!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Race Interior and Exterior Design San. Tic. Ltd. \u015eti.Effective Date: 16.10.2024 This Returns and Refunds Policy describes the conditions and procedures applicable to product returns and refunds. Our aim is to provide a fair and transparent process while ensuring customer satisfaction. 1. General Information 2. Return Policy If you are not completely satisfied with your [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-15773916","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/pages\/15773916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/comments?post=15773916"}],"version-history":[{"count":1,"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/pages\/15773916\/revisions"}],"predecessor-version":[{"id":15773917,"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/pages\/15773916\/revisions\/15773917"}],"wp:attachment":[{"href":"https:\/\/doctorsilverion.com\/en\/wp-json\/wp\/v2\/media?parent=15773916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}