Refund and Returns Policy

Race İç Dış Dizayn San. Tic. Ltd. Şti.
Effective Date: 16.10.2024

This Return and Refund Policy outlines the conditions and procedures for product returns and refunds. Our aim is to ensure customer satisfaction while maintaining a fair and transparent process.

1. General Information

• Business Name: Race İç Dış Dizayn San.Tic.Ltd.Şti.
• Business Address: Altınova Mah. Fuar Cad. No:61 E Blok K:4 No:4319 Osmangazi/BURSA, Türkiye
• Phone: +90 501 088 72 23
• Email: info@doctorsilverion.com
• Working Hours: Monday to Friday, 09:00 AM – 06:00 PM (GMT+3). Closed on weekends.

2. Return Policy

If you are not fully satisfied with your purchase, you may initiate a return within 14 days from the date you received the product, subject to the following conditions:

1. Eligibility for Returns:
   • Products must be in unused condition with all original packaging, tags, and accessories.
   • Items that are damaged, altered, or used are not eligible for returns.
   • Certain products (such as custom-made items or personal use products) are non-returnable unless defective or damaged upon delivery.
2. Non-Exchangeable Products:
   We currently do not offer product exchanges. If you require a different item or size, please place a new order.
3. Return Process:
   • Contact us via email at info@doctorsilverion.com within 14 days of receiving your order.
   • Include the following information in your email:
     • Order number
     • Product(s) you wish to return
     • Reason for return (optional but recommended)
     • Any photos of damage (if applicable)
   • Upon receiving your return request, we will provide you with further instructions and a return reference number.

3. Shipping Costs

• Return shipping fees are the customer’s responsibility.
• We recommend using a trackable shipping service to ensure your return is received.
• Please note that we are not responsible for any lost or undelivered return packages.

4. Refund Policy

1. Refund Processing:
   • Refunds will be processed after the returned item is received and inspected to ensure it meets our return conditions.
   • If approved, the refund will be issued using the original payment method.
   • Please allow 7-10 business days for the refund to appear in your account after it is processed.
2. Non-Refundable Items:
   • Original shipping fees are non-refundable.
   • Items that are returned in a damaged or used condition will not be refunded.

5. Important Notes

• Returns that are sent without prior authorization may not be accepted.
• For any questions regarding your return or refund, please contact us at info@doctorsilverion.com or call +90 501 088 72 23.

This Return and Refund Policy applies to all orders, both domestic and international. By placing an order with Race İç Dış Dizayn San.Tic.Ltd.Şti., you agree to this policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for shopping with us!